Terms and Conditions of Application Assistance Service
Effective Date: 16.07.2024
These terms and conditions (“Terms”) govern the provision of application assistance services (“Services”) by LexDex Solutions (“we”, “our”, “us”) to you (“Client”, “you”, “your”). By engaging our Services, you agree to these Terms in full. Please read these Terms carefully before proceeding.
- Scope of Services
1.1 Service Description: We provide professional assistance with completing and submitting various application forms on your behalf. This includes government applications, benefit claims, and other administrative forms as agreed upon.
1.2 No Returns Available: Due to the personalized nature of our Services and the immediate engagement of resources upon receipt of your request, we do not offer returns, refunds, or cancellations once the Services have been initiated or completed, except as required by law.
1.3 Outcome Disclaimer: While we endeavour to provide accurate and timely assistance, we do not guarantee the outcome or success of your application. The decision on approvals, rejections, or any legal consequences rests solely with the relevant authorities or parties responsible for processing your application.
- Service Delivery
2.1 Service Timeline: We aim to complete the Services within 10 working days, excluding holidays and bank holidays, from the date of receiving all necessary information and documentation from you. Delays may occur if additional information or clarification is required, and we will communicate any such delays promptly.
2.2 Client Cooperation: You agree to promptly provide all required details, documents, and cooperation necessary for us to deliver the Services effectively. Failure to provide necessary cooperation may result in delays, and we shall not be held responsible for any resulting consequences or lack of refunds.
2.3 Service Modifications: In some cases, modifications to the scope of Services may be necessary due to changes in your circumstances or requirements. We reserve the right to adjust the scope of Services and associated fees with your consent.
- Client Responsibilities
3.1 Accuracy of Information: You are responsible for the accuracy, completeness, and legality of all information and documents provided to us for the purpose of completing your application forms. We rely on the information provided by you to perform our Services effectively.
3.2 Compliance with Requirements: It is your responsibility to ensure that you meet all eligibility criteria and comply with all requirements specified by the relevant authorities for the application process. We will provide guidance based on the information provided to us, but ultimate compliance rests with you.
3.3 Authorization: By engaging our Services, you authorize us to provide assistance in completing and submitting application forms as agreed upon. This includes providing necessary information.
- Limitation of Liability
4.1 Exclusion of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the Services provided, including but not limited to loss of profits, loss of data, or interruption of business.
4.2 Indemnification: You agree to indemnify, defend, and hold harmless LexDex Solutions, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to your use of the Services or any breach of these Terms.
- Amendments
5.1 Changes to Terms: We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on our website. It is your responsibility to review these Terms periodically for changes.
- Data Protection and Confidentiality
6.1 Data Protection: We adhere to applicable data protection laws and regulations in handling your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
6.2 Confidentiality: We treat all information provided by you as confidential and will not disclose it to third parties except as necessary to provide the Services or as required by law. We use industry-standard security measures to protect your information from unauthorized access or disclosure.
- Termination
7.1 Termination by Client: You may terminate the Services at any time by providing written notice to us. Any fees paid for Services rendered up to the termination date are non-refundable.
7.2 Termination by LexDex Solutions: We reserve the right to terminate the Services at any time if you breach these Terms or fail to cooperate in providing necessary information in 15 calendar days from purchase date. In such cases, no refunds will be issued for Services not yet rendered.
- Force Majeure
8.1 Definition: Neither party shall be liable for any failure to perform its obligations where such failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, terrorism, labour disputes, or governmental actions (“Force Majeure Event”).
8.2 Consequences: In the event of a Force Majeure Event, the affected party shall be relieved of its obligations under these Terms for the duration of the event. The party affected by the Force Majeure Event shall promptly notify the other party in writing of the circumstances causing the delay and the expected duration of the delay.
- Governing Law and Dispute Resolution
9.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
9.2 Jurisdiction: Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Severability
10.1 Invalidity of Provisions: If any provision of these Terms is found to be invalid, illegal, or unenforceable under any applicable law, such provision shall be deemed amended to achieve as nearly as possible the same economic effect as the original provision, and the remainder of these Terms shall continue in full force and effect.
- Entire Agreement
11.1 Complete Understanding: These Terms constitute the entire agreement between you and LexDex Solutions regarding the subject matter herein and supersede all prior agreements and understandings, whether written or oral, relating to such subject matter.
- Contact Us
If you have any questions or concerns about these Terms or our Services, please contact us at:
- Email: contact@lexdex-solutions.uk
- Phone: 07763 419 986