Refund and Returns Policy
Effective Date: 12.08.2023
Thank you for choosing LexDex Solutions for your product needs. This Refund and Returns Policy is intended to provide a comprehensive understanding of the terms and conditions governing refunds and returns for downloadable products. Prior to making a purchase, please carefully read and comprehend this policy.
Downloadable Products Policy
Returns:
Given the digital and downloadable nature of our products, we are regrettably unable to accept returns. Once a downloadable product is purchased and downloaded, it is considered delivered and thus ineligible for return and refund.
Legal Clarification:
The point of delivery is deemed to be at the time of download, which signifies the fulfilment of our contractual obligations and precludes any right to return the product.
Refunds:
Our general policy is not to offer refunds for downloadable products. However, we recognize that exceptional situations may arise. Should you believe that you have a valid reason for seeking a refund, please reach out to our customer support at contact@lexdex-solutions.uk within 7 (seven) days from the date of purchase. Each request will be evaluated individually, and a determination will be made accordingly.
Legal Clarification:
The submission of a refund request does not guarantee automatic approval. Refund eligibility is subject to thorough review, and any decision rendered shall be final.
Exemptions
While our inclination is not to provide refunds for downloadable products, we acknowledge the existence of certain unique scenarios that may necessitate a re-evaluation. Such scenarios include:
Duplicate Purchases:
In the event of an accidental duplicate purchase of the same downloadable product, please inform our customer support within 7(seven) days of the purchase date. We will thoroughly investigate the situation and may authorize a refund for the duplicate purchase.
Legal Clarification:
Refunds for duplicate purchases will only be considered if the customer provides substantial evidence of the double transaction.
Technical Issues:
If you encounter technical challenges that prevent you from accessing or utilizing the purchased downloadable product, please contact our customer support within 7 (seven) days of the purchase date. We will diligently collaborate with you to rectify the issue. Should the issue persist and render the product unusable, a refund might be considered.
Legal Clarification:
Refunds stemming from technical issues will only be assessed if the customer can establish that the technical issue is attributable to our product, rather than external factors.
Contact Us
For inquiries or concerns regarding our Refund and Returns Policy, our customer support team is available to assist you. You can contact us at contact@lexdex-solution.uk or via our contact form during our regular business hours.
Legal Considerations
Limitation of Liability:
LexDex Solutions shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our downloadable products.
Legal Clarification:
By purchasing our downloadable products, you acknowledge that any potential liability of LexDex Solutions is limited to the value of the product purchased.
Governing Law and Jurisdiction:
This Refund and Returns Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Legal Clarification:
The application of England and Wales laws is intended to safeguard consistency in interpreting and enforcing this policy.
Modification of Policy:
LexDex Solutions reserves the right to modify, update, or change this Refund and Returns Policy at its sole discretion. Any revisions will take effect from the date of publication on our website.
Legal Clarification:
It is incumbent upon customers to regularly review this policy to stay informed of any changes or amendments.
Entire Agreement:
This policy constitutes the entire agreement between LexDex Solutions and the customer regarding the subject matter hereof.
Legal Clarification:
This policy supersedes any prior understandings or agreements, whether written or oral, regarding refunds and returns for downloadable products.
Acknowledgment of Agreement
By making a purchase on our website, you acknowledge that you have meticulously reviewed, comprehended, and agreed to the terms and conditions specified in this Refund and Returns Policy.
We deeply appreciate your trust in LexDex Solutions. Your support and understanding of our policies are invaluable to us.
Sincerely,
LexDex Solutions